Assembly Service Within Auckland

You can read more about materials in the blog.

Please check the matress sizes chart

Warranty Information

Warranty is issued to the original registered purchaser of furniture manufactured by KitSmart and covers:

• 5-Year guarantee against manufacturing defects from the date of delivery.

Timber products, being natural materials, are subject to change and movement.

KitSmart warranty does not cover the following:

• Normal wear and tear
• Natural variations in colour, knots, stress marks, etc
• Any changes of timber colour over time
• Damage resulting from negligence, improper care, accidents or misuse
• Products sold as clearance, shop samples, or products included as promotional free-of-charge items.
• Products that have a defect acknowledged by the customer before purchase
• The incorrect assembling will not be covered under the warranty
• Transference to a second owner
• Commercial use, as defined in the Customer Guarantees Act 1993 (CGA)

All claims must be submitted to us and include photos or a short video of the issue.
We will replace it with the same part if it is a manufacturing defect. It takes 5 working days for investigation and an estimated 7 working days to produce the new part. No Free collection of warranty items
The same 5-Year further warranty will be applied to cover the repaired part.

Trade-In and Recycling Program

KitSmart's furniture is made of sustainably forested wood, which is excellent for our planet and future generations, but we went further and launched a unique trade-in program.
If your kid outgrows the bed, or it's just time to try something new, you can return it to us, and we'll give you 20% of the original cost as a gift card, which you can use for your next purchase.

We will refurbish and refresh old beds, give them a new life, and go to a new owner or charity, diverting waste from landfills.
All our products are eligible for this program. Conditions may apply.