Assembly Service Within Auckland
Assembly Service Within Auckland
Our team will quickly assemble your order and advise on maintaining the products.
This is an additional service and works only with local delivery in the Auckland region.
If you have already received your order and require assembly, please contact us first.
Materials
Materials
You can read more about materials in the blog.
Dimensions
Dimensions
Please check the matress sizes chart
Product Details
Product Details
Shipping
Shipping
You can pick up your order free from our manufacturer/warehouse/showroom at 16C Flexman Place, Silverdale, Auckland 0932.
We do free delivery in the Auckland region for orders over 1000$. Assembly service is available for local delivery for additional cost HERE. We agree on a delivery time with you.
If you are away from Auckland, mail us your postcode to get shipping quotes before placing an order. We'll be able to give a better offer for your order. Also, we can offer delivery to your local Toll depo, which costs less than door-to-door delivery.
Take 3-5 working days for shipping on North Island and 5-7 to South Island.
Free North Island | $4,100.00 and up | Free |
---|---|---|
Large pack | 80kg–400kg | $290 |
Standard pack | 20kg–80kg | $190 |
Medium pack | 10kg–20kg | $140 |
Small pack | 0kg–10kg | $45 |
Free Delivery South | $6,000.00 and up | Free |
---|---|---|
Large pack | 80kg–400kg | $350 |
Standard pack | 20kg–80kg | $250 |
Medium pack | 10kg–20kg | $150 |
Small pack | 0kg–10kg | $65 |
Warranty & Trade-in
Warranty & Trade-in
Warranty Information
Warranty is issued to the original registered purchaser of furniture manufactured by KitSmart and covers:
- 5-Year guarantee against manufacturing defects from the date of delivery.
Timber products, being natural materials, are subject to change and movement.
KitSmart warranty does not cover the following:
- Normal wear and tear
- Natural variations in colour, knots, stress marks, etc
- Any changes of timber colour over time
- Damage resulting from negligence, improper care, accidents or misuse
- Products sold as clearance, shop samples, or products included as promotional free-of-charge items.
- Products that have a defect acknowledged by the customer before purchase
- The incorrect assembling will not be covered under the warranty
- Transference to a second owner
- Commercial use, as defined in the Customer Guarantees Act 1993 (CGA)
All claims must be submitted to us and include photos or a short video of the issue.
We will replace it with the same part if it is a manufacturing defect. It takes 5 working days for investigation and an estimated 7 working days to produce the new part. No Free collection of warranty items
The same 5-Year further warranty will be applied to cover the repaired part.
Trade-In and Recycling Program
KitSmart's furniture is made of sustainably forested wood, which is excellent for our planet and future generations, but we went further and launched a unique trade-in program.
If your kid outgrows the bed, or it's just time to try something new, you can return it to us, and we'll give you 20% of the original cost as a gift card, which you can use for your next purchase.
We will refurbish and refresh old beds, give them a new life, and go to a new owner or charity, diverting waste from landfills.
All our products are eligible for this program. Conditions may apply.
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