Warranty Information and Trade-In Recycling Program

Warranty Information

Warranty is issued to the original registered purchaser of furniture manufactured by KitSmart and covers:

• 5-Year guarantee against manufacturing defects from the date of delivery.

Timber products, being natural materials, are subject to change and movement.

KitSmart warranty does not cover the following:

• Normal wear and tear
• Natural variations in colour, knots, stress marks, etc
• Any changes of timber colour over time
• Damage resulting from negligence, improper care, accidents or misuse
• Products sold as clearance, shop samples, or products included as promotional free-of-charge items.
• Products that have a defect acknowledged by the customer before purchase
• The incorrect assembling will not be covered under the warranty
• Transference to a second owner
• Commercial use, as defined in the Customer Guarantees Act 1993 (CGA)

All claims must be submitted to us and include photos or a short video of the issue.
We will replace it with the same part if it is a manufacturing defect. It takes 5 working days for investigation and an estimated 7 working days to produce the new part. No Free collection of warranty items
The same 5-Year further warranty will be applied to cover the repaired part.

Trade-In and Recycling Program

KitSmart's furniture is made of sustainably forested wood, which is excellent for our planet and future generations, but we went further and launched a unique trade-in program.
If your kid outgrows the bed, or it's just time to try something new, you can return it to us, and we'll give you 20% of the original cost as a gift card, which you can use for your next purchase.

We will refurbish and refresh old beds, give them a new life, and go to a new owner or charity, diverting waste from landfills.
All our products are eligible for this program. Conditions may apply.