Refund policy

Returns & Change of Mind

Timeframe: You have 14 days from the date you receive your order to request a return.

Condition: Items must be unused, in their original packaging, and accompanied by your receipt or proof of purchase.

Restocking Fees:

A 10% restocking fee applies to items returned in their original packaging. 

A 30% to 50% restocking fee applies to unpacked items, depending on their condition.

How to Arrange a Return:

Email us at info@kitsmart.co.nz to start your request. 

Once approved, we will help you organize the shipping details.

Please do not send items back without checking in first, as unapproved returns cannot be accepted.

Damages and Issues:

Please inspect your order upon delivery and contact us immediately at info@kitsmart.co.nz if any item is defective, damaged, or incorrect. We will review the issue promptly and make it right.

Exceptions & Non-Returnable Items:

Certain items are final sale and cannot be returned, including:

Custom-made items (special orders or personalised products)

Unpacked mattresses

Sale items

Refunds:

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed back to your original payment method. Please note that processing times vary depending on your bank or credit card provider.

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Have questions? We are always happy to help at info@kitsmart.co.nz!